jilliko Terms &
Conditions

By accessing, registering on, or using the jilliko platform in any capacity, you ("the Player," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with jilliko's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of this Agreement, you must immediately cease using the jilliko platform and close your account. Continued use of the platform following any amendments to these Terms constitutes your acceptance of the revised Agreement.

jilliko reserves the right to update, modify, or replace any part of these Terms at any time. Material changes will be communicated to registered players via email or in-platform notification. It is your responsibility to review these Terms periodically to stay informed of any updates.

To register and maintain an active account on jilliko, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under PAGCOR regulations applicable in the Philippines.
• You must be a natural person — corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of jilliko, or an immediate family member of any such person.
• You must not have been previously excluded or banned from the jilliko platform.
• You must provide accurate, complete, and truthful information during registration and keep your account details up to date at all times.

jilliko reserves the right to request identity verification documents at any time, including but not limited to a government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

Each player is permitted to register and maintain only one (1) jilliko account. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for permanent suspension of all associated accounts and forfeiture of all balances therein.

You are solely responsible for maintaining the confidentiality and security of your jilliko account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. jilliko will never ask you for your password via email, SMS, or any other channel.

• You must not share your account credentials with any third party under any circumstances.
• You must not allow any other person to access or use your jilliko account.
• You must notify jilliko immediately at [email protected] if you suspect any unauthorised access to your account.
• jilliko strongly recommends enabling two-factor authentication (2FA) via SMS OTP for all account logins and withdrawals.

jilliko shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. All transactions completed using your account credentials will be deemed to have been authorised by you, unless you have notified jilliko of a security breach prior to the transaction in question.

jilliko supports the following payment methods for Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank bank transfers. All payment methods must be registered in the account holder's own name. Third-party deposits and withdrawals are strictly prohibited.

• Minimum deposit: ₱100
• Minimum withdrawal: ₱200
• GCash and PayMaya withdrawals are processed in real time, subject to e-wallet provider availability.
• Bank transfers (BPI, BDO, Metrobank) are processed within one (1) to three (3) banking days.
• jilliko does not charge processing fees on standard deposits or withdrawals; however, your payment provider may apply their own fees.

jilliko reserves the right to conduct enhanced due diligence on any withdrawal request, including requesting supporting documentation for large transactions. Withdrawals may be delayed or withheld pending satisfactory completion of identity verification or investigation of suspected fraudulent activity.

jilliko operates in compliance with applicable anti-money laundering (AML) regulations in the Philippines. Suspicious transactions will be reported to the relevant authorities as required by law. Players are prohibited from using the jilliko platform for any money laundering, fraud, or other financial crime.

jilliko offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of this Agreement. In the event of any conflict between a promotion's specific terms and this Agreement, the promotion-specific terms shall prevail.

• Bonuses are credited to your jilliko account in the form of bonus funds, which are subject to wagering requirements before they can be withdrawn as real money.
• Wagering requirements, validity periods, eligible games, and maximum withdrawal limits applicable to each bonus will be clearly stated in the relevant promotion terms.
• jilliko reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with reasonable notice provided where practicable.
• Bonuses may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• jilliko reserves the right to withhold or reclaim bonus funds and any winnings derived therefrom if it determines that a player has abused the bonus system or acted in bad faith.

All games available on the jilliko platform — including live casino tables, slot machines, bingo, Fortune Snake, and Table Tennis betting — are governed by individual game rules published within the platform. Players are responsible for familiarising themselves with the applicable rules before placing any wager.

• All jilliko games use certified Random Number Generator (RNG) technology, independently audited to ensure fairness and unpredictability of outcomes.
• Live casino games are operated by licensed live dealer studios and are subject to the rules of the respective game as displayed at the table.
• In the event of a technical malfunction during a game round, jilliko reserves the right to void the affected round and return all wagers placed during that round to the players' accounts.
• jilliko's decision on all game outcomes, disputes, and technical issues is final and binding, subject to the dispute resolution process set out in Section 13.

Players must not use any software, tool, algorithm, or strategy designed to gain an unfair advantage over other players or the platform. This includes but is not limited to bots, automated betting scripts, card counting software, and collusion with other players or dealers.

The following conduct is strictly prohibited on the jilliko platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to law enforcement authorities where applicable:

• Registering more than one account on the jilliko platform.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using the platform if you are under 21 years of age.
• Using stolen, fraudulent, or unauthorised payment methods.
• Engaging in money laundering, fraud, or any other financial crime using the platform.
• Using bots, automated software, or any tool designed to manipulate game outcomes or gain unfair advantage.
• Colluding with other players, dealers, or jilliko staff to manipulate game outcomes.
• Attempting to hack, reverse-engineer, or otherwise compromise the security or integrity of the jilliko platform.
• Harassing, threatening, or abusing jilliko staff or other players via any communication channel.
• Exploiting software bugs or errors to gain an unfair advantage; any winnings derived from exploiting a known bug will be forfeited.

All content on the jilliko platform — including but not limited to the jilliko brand name, logo, game graphics, software, text, images, audio, video, and user interface design — is the exclusive intellectual property of jilliko or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jilliko platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any jilliko content without prior written consent.
• Modify, adapt, translate, or create derivative works based on jilliko content.
• Use the jilliko brand name, logo, or trademarks in any manner without prior written authorisation.
• Scrape, crawl, or systematically extract data from the jilliko platform.

Any unauthorised use of jilliko's intellectual property may result in legal action. All rights not expressly granted in this Agreement are reserved by jilliko.

To the fullest extent permitted by applicable Philippine law, jilliko's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you into your jilliko account in the thirty (30) days immediately preceding the event giving rise to the claim.

jilliko shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, data, or business opportunity.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Losses arising from your reliance on information published on the platform.
• Service interruptions, technical failures, or delays caused by circumstances beyond jilliko's reasonable control, including but not limited to internet outages, power failures, or acts of God.
• Losses arising from unauthorised access to your account due to your failure to maintain account security.

jilliko is committed to promoting responsible gaming and protecting vulnerable players. We believe that gambling should always be an enjoyable form of entertainment — never a source of financial hardship or personal distress. The following responsible gaming tools are available to all jilliko players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Self-Exclusion: Voluntarily exclude yourself from the jilliko platform for a defined period (30 days, 90 days, 6 months, 1 year, or permanently). Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders of your session duration and net gaming activity.
• Account Cooling-Off: Take a short break from gaming by temporarily suspending your account for 24 hours, 7 days, or 30 days.

If you believe you or someone you know may have a gambling problem, jilliko encourages you to seek help. You may also contact PAGCOR's responsible gaming resources for support and guidance. jilliko cooperates fully with PAGCOR's player protection programmes.

jilliko reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Failure to complete identity verification within the required timeframe.
• Receipt of a chargeback or payment dispute from your payment provider.
• Regulatory requirement or instruction from PAGCOR or any other competent authority.
• Your voluntary request to close your account.

Upon account closure, any real-money balance remaining in your account (after deduction of any bonus funds and amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

You may close your jilliko account at any time by contacting our support team at [email protected]. Account closure requests are processed within five (5) business days.

jilliko reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, jilliko will notify registered players by email to their registered address and/or by prominent in-platform notification at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory instruction.

Your continued use of the jilliko platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the platform and close your account before the effective date of the changes.

The most current version of these Terms and Conditions is always available at jilliko.app/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with your use of the jilliko platform or these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to the appropriate Philippine courts or to PAGCOR's dispute resolution process, as applicable.

Nothing in this clause limits your statutory rights as a consumer under Philippine law, including rights under the Consumer Act of the Philippines (Republic Act No. 7394).

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your jilliko account, please contact our support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the jilliko platform
• Response Time: We aim to respond to all email enquiries within 24 hours

For responsible gaming support, self-exclusion requests, or account restriction queries, please contact us directly at [email protected] and mark your message as urgent. Self-exclusion requests are prioritised and processed within 24 hours.

jilliko's registered business address is in Manila, Philippines. All formal legal correspondence should be directed to [email protected].